Terms Of Use

Terms and Conditions

Prior to making any bookings, please read the relevant information accompanying that service to ensure that the training you book is suitable for you and your dog. Please also read our FAQs, book a free discovery call or failing that, email us if you have any questions. All training is payable in advance to complete your booking, you can use a credit card, debit card, Paypal or bank transfer (to pay via bank transfer you will need to email us for a booking form). By making a booking you confirm you have read and agree to these terms and those stated in our FAQs.

Rolling Join Anytime Package Classes: Where we have classes that can be joined anytime as a package of 4, 6, 8 or 12 weeks, payment must be in advance , once received we will be in touch within two business days to book in your dates (if you have specific dates in mind, please email us and if available, we will confirm those dates back to you). As class numbers are limited, we will not hold places open, all dates of the package must be booked in advance as a block booking, however we will allow up to two dates to be rescheduled following which, you will be charged a £5 administration fee. As these classes are rolling start dates, your first class will be delivered to you as an online presentation that will include eBooks and Game cards so that you can join the next class having already received the foundation lesson, this means your in person lessons will be the the number of weeks you have selected minus the one that is held online (i.e. 8 week package will be 1 class online & 7 classes in person). For classes that start on set dates, the foundation class is done in person.

Students attending one of our set block booking classes, rolling class and transformation packages will receive access to an online course area. This supports the information covered in class (in person & virtual) and therefore a minimum number of classes need to be attended to continue to receive access. These minimum terms are as follows 4 week classes - Minimum 3 week attendance; 5 week classes - Minimum 4 week attendance; 8 week classes - minimum 7 week attendance and 12 week classes - minimum 10 week attendance. The app information is NOT a standalone course but instead supports all information we give you in our sessions together. It is our responsibility as trainers to ensure that your technique is correct and that we troubleshoot any areas required to ensure that your dog is not learning an incorrect techniques that could potentially set you back. If you would prefer not to attend classes, please book onto a virtual class or a transformation package. PLEASE NOTE: There is no course platform for pay as you go classes or workshops. When your training ceases, you will continue to receive access to the platform for a period of 2 months, after which, the platform will be closed and access denied, should you wish to continue your access after this period you can do so for a small monthly access fee of £5 (if you continue your training with us in any way, you will continue to keep access for the duration). All Membership subscribers will get FULL access to ALL information for the duration of their subscription, this will be immediately withdrawn on cancellation of their membership.

Once you have completed the booking process you will receive confirmation and a detailed questionnaire that we ask ALL our students to complete and return to us. PLEASE NOTE: Places on our courses are limited and your place will not be secure until payment is received.

Risk Free Booking

We want everyone that books with us to be excited about their upcoming training and be eager to attend but we understand that sometimes we can book things in the excitement of the moment and then have a change of heart so for this reason we offer a risk free option of a full 7 days to really mull it over and receive a full refund (minus any processing fees) if you decide that the training you have booked is not for you. It is important to understand though that if your booked training falls within that 7 day period - we are sorry but we cannot offer a refund so close to the event.

But, if you are within 7 days of booking, and the event is more than 7 days in the future, and you do decide that you wish to cancel, please email us within our 7 day “mull it over” period and we will happily refund you right away.

Cancellation

Please note we operate a no refund policy outside of our “mull it over” period for all bookings.

One to One Sessions

Depending on the training required, one to one sessions may be held at the client's location, a secure venue/field (at additional cost to the client) or out in the environment with access to the general public. It is essential that the client follows the instructions of the trainer at all times without fail. It is also essential that the client treats the trainer with respect at all times, any behaviour deemed abusive by the trainer will result in a termination of the contract without refund. All other points listed under the classes section below such as Client Responsibility; Photo & Video use and General points also apply.

Classes

All our classes are designed to be fun and informative for both you and your dog. As students, we give you amazing value in our classes and via the platform. If we offer any bonuses for enrolling, the offer is only applicable for those that enrol, pay for and attend classes.

Clients Responsibility

1) The client is solely responsible for any and all harm or damage caused by their dog(s) while it is under the care of Dogwarts K9 Academy, or using any other service provided by Dogwarts K9 Academy and agrees to indemnify Dogwarts K9 Academy in full against any liability arising from such harm or damage to third parties. Please see point 6 below regarding the wearing of muzzles.

2) Dogs must be always kept under control at all times. Failure to do so and any injury caused by your dog being out of control will be your full responsibility.

3) You must remain outside the premises until we invite you in and keep the doorway clear for safe exit of attendees of previous classes.
4) Not all dogs are comfortable in close proximity to other dogs or people, we therefore insist that all attendees are respectful of other handlers and their dog’s space. Do not approach other dogs, or allow your dog to approach, without prior consent of their handler. If any dog or person appears uncomfortable, please help them with their training and give them more space.
5) In some cases, we may use demo dogs to aid training. You will be responsible for keeping your dog a sufficient and safe distance from the demo dog at all times and if asked, will need your dog to wear a muzzle during these sessions.
6) We do not accept any dogs with a bite history to attend our classes - This includes our Reactivity Classes, all dogs with bite history are specifically one to ones only. If you are concerned that your dog may become aggressive with another living being, it is essential that you inform us and have your dog muzzled. You understand that failing to adhere to this rule, holds you solely responsible for your dog's actions. If we feel your dog is a danger to themselves, others (dogs or humans) you will be asked to leave without refund so please be transparent and contact us if you have concerns about your dog's behaviour.
7) Wear appropriate clothing for dog training and the weather conditions as when possible we may take the class outside, we also advise that you use window shades for your car during hot weather.
8) Before attending classes puppies MUST have received their full vaccinations and evidence must be provided BEFORE attending class.
9) It is your responsibility to ensure your dog is fit, healthy and behaviourally sound to attend training. We recommend that your dog is fully vaccinated and not suffering from any illness that could be transmitted to any other dogs. If in doubt about your dog’s health please consult a veterinarian and stay away from class until cleared by your vet. Any owners that have let their dog's vaccinations expire understand that they have done so at their own risk and agrees to indemnify Dogwarts K9 Academy in full against any liability regarding the health of their dog.
Photo & Video Use
By making a booking with Dogwarts K9 Academy, you give permission for us to take photos & videos. You also give your permission to Dogwarts K9 Academy using these photos & videos on social media, our website and any future marketing materials. By sending Dogwarts K9 Academy any photos &/or videos, you give Dogwarts K9 Academy permission to use these photos &/or videos for teaching & marketing purposes.
You are happy for Dogwarts K9 Academy to share success stories about your dog via social media and share photos.
General
a) complete the questionnaire we send you and return at least 3-days prior to the class starting, this is to ensure we know everything there is to know about your dog's needs and any specific struggles so we can ensure you get the absolute best training. For one to ones, please complete and return within 3 days of receipt.
b) attend your training with an open mind and leave all previous training styles at the door - games based brain training is not your 'typical' training but it gets magical results.
c) understand that we STRICTLY PROHIBIT the use of choke chains, prong collars, shock collars or any training of force whatsoever, if this is your style, we are not for you!
d) comply with the laws relating to dog ownership and ensure that your dog is microchipped and wears an ID tag at all times.
e) understand that we do not accept any banned breeds on to our classes. Please do not book as you will not be eligible to a refund.
f) be transparent if you have a reactive dog - We can help you but please contact us before booking a class.
g) immediately clean up any doggie accidents - we will provide adequate cleaning equipment for this purpose
h) refrain from petting the dogs of other class attendees and ensure your dog is on lead at all times, unless specifically requested not to be.
i) Our methods are all force free and humane but will take commitment from the client to work with their dog in the long-term. Your dog’s progress is down to you being pro-active and working on the training as advised to see real life results.
j) The trainer will apply personal judgement and cut short a session, if necessary, because of extreme weather conditions; including, but not limited to: excessive heat (over 25 degrees), torrential rain, thunder storms and snow/ice. The decision to do so lays with the judgment of the trainer, for the safety of themselves, members of the public, other animals and that of the recipient. Where possible, the class will be held online instead. If the roads are too bad to access the venue, the class will be rolled over to an alternative date or held online - refund of the session will be a last resort and will be at the discretion of Dogwarts K9 Academy.
k) Dogwarts K9 Academy reserves the right to cancel the session (at any time & with immediate effect) if any dog/s in the session do not respond well to the plan and/or other dogs (where the continuing of said session is deemed, by Dogwarts K9 Academy, to constitute a risk). All dogs that are known to bite other dogs or cause injury need to wear a muzzle, we take no responsibility for dogs who are not muzzled or kept under control, during our session or when working outside of our session. Failure to wear a muzzle when asked may result in termination of your session.
l) Cars are parked at the owner’s risk. We do not accept any responsibility for theft or damage to cars or property whilst attending training.
m) adhere to our Covid-19 safeguarding requirements (see below)
Disclaimer
Whilst every effort is made to ensure training sessions remain safe, Dogwarts K9 Academy cannot be held liable for any damage to property, or injury to dog, animal, or person during training. Owners agree to indemnify and hold unaccountable Dogwarts K9 Academy against all losses, liabilities, judgments and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation/class/workshop and when implementing suggested techniques with your dog.
Owners/handlers are responsible for all vet bills, no matter how they are incurred.

Online Classes

Bullet points a) to d) stated above in the 'Classes' section PLUS:

a) that by participating you understand that you are doing so at your own risk
b) suitable, non-slip floor space is required and any potential obstructions in the vicinity are removed before you participate
c) to avoid activities if you have, or suspect you may have any current health concerns, injuries, aches and pains
All classes will be recorded for insurance purposes and held for a period of up to thirty-six (36) months

Covid-19 Policy

Dogwarts K9 Academy take your health, safety and well being seriously so please see below our policy regarding face to face classes held during the Covid-19 pandemic. This policy will be updated as and when government guidelines change.

Please do not attend classes if you feel unwell but instead contact us to let us know, we can then send you class notes so you can keep up to date with any training missed.
Should you experience any symptoms and test positive between classes, please let us know as soon as you can – Do not attend classes until you have tested negative.
Only two handlers per dog are permitted.
When guidelines dictate (including venue request) masks are to be worn in the building at all times, if a training session is held outside masks will not be necessary. It is important that you have introduced your dog to people wearing masks prior to attending classes.
Please do not allow your dogs to interact with any of the other dogs or human attendees of the class unless specifically asked to do so. Dogs must also remain on lead at all times.
Dogs are NOT permitted in any areas of the venue other than the entrance and training hall.
To minimise cross contamination, we are unable to lend you any equipment during the class. Please bring with you: Water for you, training food, harnesses, leads, poo bags etc. We will not be able to lend you any equipment.
Please use the sanitiser available for your use upon arrival and departure.
Please follow any ‘venue’ specific guidelines that are displayed at the premises.
On arrival, we ask that you wait outside until you are invited to enter. Please do not linger around the entrance and keep at least 3 meters back from the door to allow attendees of the current class adequate space to leave, this is not only for safety measures but also so you do not initiate reactive responses from the dogs.
Wear appropriate clothing for dog training and the weather conditions as when possible we may take the class outside, we also advise that you use window shades for your car during hot weather.
Disclaimer: Despite the measures we (and the venue) put in place to protect you and us from contracting Covid-19, we are unable to guarantee that you will not contract the virus and therefore hold no responsibility if you do so. We are living with the virus amongst us now so by booking any of our classes, you are confirming that you understand that your attendance at classes is entirely at your own risk.

Limitations

In no event shall the Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the Company's Internet site, even if the Company or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Companies web site could include technical, typographical, or photographic errors. Company does not warrant that any of the materials on its web site are accurate, complete, or current. The Company may make changes to the materials contained on its web site at any time without notice. The Company does not, however, make any commitment to update the materials.

Links

The Company has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by the Company of the site. Use of any such linked web site is at the user's own risk.

Site Terms of Use Modifications

The Company may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.